Program Improvement Plan Support

The entire Child and Family Services Review (CFSR) process helps States to form a comprehensive understanding of the child welfare system.  The CFSR process involves agency staff and leaders and community stakeholders and partners.  The process includes a full system review and assessment and is designed to identify program and practice areas of strength and those needing improvement.   From this review and assessment, States are able to inform the development of a comprehensive Program Improvement Plan (PIP).  Overall, the CFSR and PIP processes are most effective when they are fully integrated into other critical aspects of child welfare planning, including the 5-year Child and Family Services Plan (CFSP).

We have expertise and experience in all phases of the CFSR processes, from conducting State-wide Assessments; participating in On-site Reviews; and Program Improvement Plan development, implementation, and evaluation. Our work with jurisdictions in this area has included supplemental organizational capacity and workload assessments, policy and practice reviews, training needs assessment, and the design, development, and delivery of a host of training and skill-building opportunities.  If you are working to meet the goals, strategies, and activities required in your PIP we can facilitate and support those efforts.

Our team routinely reviews and analyzes State CFSP’s, CFSR Reports, and PIP’s, and we develop work products that support improvement themes across child welfare jurisdictions.   Check out some of our latest efforts that may support your current performance improvement efforts.

Coach Approach to Supervision in Child Welfare
Many human service agencies are recognizing that "a coach approach to supervision" serves as an effective strategy to quality service delivery and program improvement.  To effectively integrate the coach approach in service delivery, a comprehensive understanding of coaching approaches and models is helpful for program staff, supervisors, managers, and leaders at all levels of an agency. 

Action for Child Protection's two-day coaching learning program is based on the Atlantic Coast Child Welfare Implementation Center's (ACCWIC) coaching model and has been implemented in several states.  This model focuses on performance and development coaching, with an emphasis on strengths-based practice.  The model is well received by child welfare agencies because it also helps supervisors to model the same kinds of child-centered, family-focused approaches and behaviors desired of front-line workers.